Demystify paths to performance.
Give your staff or learners what they deserve: clarity of why, what, who, when, and how. Even which. Replace the idea that people should “just get” something or that directions are too difficult to present.
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You can gather and design guidance that increases people’s ability to deliver powerful results.
- Be clear about why you need something done — sure, it might ultimately be to make a profit or the world a better place, but what benefits will occur for your audience if your staff members know more or do better?
- State, honestly, what’s negotiable and what isn’t — don’t get stuck on how something is done if people’s performance would skyrocket if they had more freedom
- Ask your staff or learners what they would love to improve at and why — ask how bettering their knowledge and how-to would help your audience
- Know your baseline and where you want to head — and measure the changes from multiple sources after you implement a new guide, so you can celebrate and adjust